History
View by organization
We will introduce the history, topics, and future prospects
of the 29 departments at the head office and 10 branches nationwide as of fiscal year 2024.＊The names of corporations, foundations, incorporated associations, national university corporations, etc. have been omitted.
Customer Success Dept.
As a result of the service business process reform in 2010, service coordinators were assigned to the former Semiconductor Production Equipment Department and the former Semiconductor Evaluation Equipment Department to propose maintenance menus, follow up on orders, and conclude contracts.
In 2014, a coordinator group was organized within both departments. Then, in 2021, the coordinator groups within both departments were integrated and became an organization directly under the Nanotechnology Service Div.
In order to build a strong organization that can respond to the situation where domestic customer investment is becoming more active in fiscal 2024, the Customer Success Dept. was newly established by integrating the coordinator group directly under the division and the business management function of the division.
Many of the Hitachi High-Tech semiconductor manufacturing and evaluation systems in operation in Japan have been in use for a long time, and customers have requested that we extend the service life of their existing systems. To respond to this, we have been promoting proposals such as a PS accident eradication menu, alternative parts for discontinued parts, and equipment maintenance support contracts based on the number of years in operation, in order to meet customer needs.
On the other hand, there is also a strategy by the Japanese government to foster the semiconductor industry infrastructure, and against a backdrop of attracting overseas semiconductor manufacturers to Japan and establishing domestic semiconductor manufacturers, the ratio of the latest equipment is increasing. For this reason, it is important to propose services within the maintenance period, and it is necessary to work on condition-based maintenance proposals based on predictive and prescriptive diagnosis using equipment data analysis, as well as comprehensive maintenance proposals that lead to increased customer productivity. To achieve this, we will work on planning and promoting a service strategy in collaboration with Hitachi High-Tech.
