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Responsible for the processing of your data when visiting the website http://www.hitachi-hightech.com/eu/ and when using services offered
Hitachi High-Tech Europe GmbH
Europark Fichtenhain A 12
You can contact the data protection officer of Hitachi High-Tech Europe GmbH at HTE-Datenschutz@hitachi-hightech.com or by post at
Data Protection Officer
Hitachi High-Tech Europe GmbH
Europark Fichtenhain A 12,
You have the right to information about your data stored by Hitachi High-Tech Europe GmbH at any time and, if the legal requirements are met, you have the right to correct, block or delete your data as well as the right to transfer data provided by you digitally.
If processing by Hitachi High-Tech Europe GmbH is based on a justified interest in accordance with Art. 6 Para. 1 f) GDPR, you can object to this processing for reasons arising from your particular situation. Hitachi High-Tech Europe GmbH will only process the data if there are demonstrably compelling reasons for doing so which are worthy of protection and which outweigh your interests, rights and freedoms or if the processing is necessary for the assertion, exercise or defense of legal claims.
You can assert your rights against Hitachi High-Tech Europe GmbH by e-mail to HTE-Datenschutz@hitachi-hightech.com or in writing to the address given above.
In addition, you can complain about the processing of your data at any time to the data protection officer of Hitachi High-Tech Europe GmbH under the contact details provided.
You also have the right to contact any data protection authority. A list of the supervisory authorities (for the non-public area) with addresses can be found at: https://www.bfdi.bund.de/ZASt/EN/Home/home_node.html.
The supervisory authority responsible for Hitachi High-Tech Europe GmbH is: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia, Kavalleriestrasse 2-4, 40213 Düsseldorf, Telephone: +49 (0)211/38424-0, Fax: +49 (0)211/38424-10, E-Mail: firstname.lastname@example.org, Homepage: http://www.ldi.nrw.de.
Whenever a page is called up, server log files (IP address, name of the file called up, date, time of the call, amount of data transferred, status of the call (successful (unsuccessful)), browser type and operating system of the end device and the URL of the page called up in each case (so-called "referrer URL") are processed. The collection is pseudonymized and is used to generate anonymous information about the way the site is used, to improve continuously the website and to tailor the content better to the users. The processing is based on our predominant legitimate interest according to Art. 6 para. 1 f) GDPR.
The data required to provide the website will be deleted when the respective session is ended. The server log files are stored for a maximum of 7 days and then deleted. We reserve the right to check the server log files if there are concrete indications of illegal use. Data whose further storage is required for evidential purposes will remain stored until the respective incident has been finally clarified.
For the operation and maintenance of our website, we use technical service providers who act as our contract processors.
Various services and interactions are offered via the website. In most cases, data is only processed if you use the respective service. To what extent and for what purpose data is processed is described separately for each service below.
If you contact us via a contact form offered on our website, we will process the information you provide for the purpose of individual communication with you and exclusively for processing your request. The processing is carried out on the basis of Art. 6 para. 1 f) GDPR. If you contact us to request an offer, the data you enter will be processed for implementing pre-contractual measures in accordance with Art. 6 Para. 1 b) GDPR.
For the operation and maintenance of our website, we use technical service providers who act as our contract processors. In addition, in certain cases it may be necessary to forward inquiries including personal data to the relevant Hitachi Group companies so that they can respond to you directly. The data will only be passed on with your consent in accordance with Art. 6 Par. 1 a) GDPR.
Your personal data will be deleted after the process is completed. If a contractual relationship is established with us, the data is subject to the legal obligation to retain it (six or ten years).
If you use our EoD Remote Assist service as part of a service contract with us, we collect and process the information required processing your support case as well as information provided by you.
For registration, your first name, surname, e-mail address and the associated company data (company name and address, telephone number and your role in the company) and a password of your choice are collected. This data is required to create an account and for each login to uniquely identify the user. All communication is transport-encrypted (TLS); passwords are also stored as hash values. In addition, we collect and store user-generated data for each use case to describe and solve the problem, the time and duration of app use and your IP address.
Telemetry data (e.g. information on the operating system and version used, device name, device type, straight trace, app and build number as well as date and time of the crash) are collected and used for the purpose of app analysis and for the creation of crash reports in order to derive and implement measures for securing a stable service for the future.
When using the app, the system requires access to various system components (e.g. the camera integrated in your device for transmitting real-time recordings, the microphone for making support calls, the photo gallery for transmitting photos and messages for online chats), depending on the scope of use, without you being notified separately. Access is only granted with your consent in accordance with Art. 6 para. 1 a) GDPR, which you can give when you start using the App.
The processing is carried out in our predominant interest according to Art. 6 para. 1 f) GDPR whereby our interest is to provide you with the prompt processing of your support request by a specialized technician and to guarantee the security and readiness of this service.
We employ technical service providers who act as our contract processors for the operation, development and support of this service.
Video data is not stored. All other data will be deleted at the latest 30 days after the service contract has ended.
When conducting webinars, we process your personal data (mandatory information: last name, first name, e-mail address), which you provide when registering for the respective webinar. In addition, user information (e.g. webinar data including ad name, chat history and duration of participation), technical data (e.g. IP address, hashed passwords) as well as voice and video data are processed when using the online tool we use.
We process these data for the purpose of registration and the execution of webinars free of charge for the user as well as for advertising purposes for our own products and services.
The processing of the data is necessary for the execution of the webinars in accordance with Art. 6 para. 1 b) GDPR, the use for advertising purposes is in our legitimate interest in the provision of free and informative webinars related to our products in accordance with Art. 6 para. 1 f) GDPR, whereby our interest lies in sales promotion and through your participation a corresponding interest in these products and services can be assumed. A restriction of your rights and freedoms under data protection law is not associated with this.
For the registration and execution of our webinars, we use the Edudip online service of edudip GmbH, Jülicher Str. 306 in 52070 Aachen, Germany, which acts for us as a processor in accordance with Art. 28 GDPR. Your data will not be forwarded to third parties.
We delete your participant data after 30 days.
We use the Google Tag Manager (provider: Google Ireland Limited, Google Building Gordon House, 4 Barrow Street, Dublin, D04 E5W5, Ireland) to classify and categorize information and conversion pixels. This service enables the management of website tags (labels for classification / categorization) via an interface. The Google Tag Manager only implements tags. This means that no cookies are used and no personal data is collected. The Google Tag Manager triggers other tags that may collect data. However, the Google Tag Manager does not access this data. If the Tag Manager is disabled at the domain or cookie level, the disablement remains valid for all tracking tags implemented with Google Tag Manager.
Our website uses Google Analytics Audience ("GA Audience"), a service of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). GA Audience uses, among other things, cookies that are used for cross-device analysis of the use of our website. GA Audience has access to the cookies created by Google Analytics. During use, personal data such as IP address and user activity may be transmitted to a Google Inc. server and stored there. Google Inc. may also transfer this information to third parties.
We use the Hotjar website analysis service of Hotjar Ltd (Level 2, St. Julians Business Centre, 3, Elia Zammit Street, St. Julians STJ 1000, Malta, Europe). With this service, we can track movements on our websites (so-called heat maps) and recognize how far users scroll and which buttons they click on how often. This helps us to make our websites more user-friendly, more valuable and easier for the users to use. When you use our websites, your IP address and usage and device data are collected, anonymized, stored and processed by Hotjar. Since Hotjar uses various services of third party providers such as Google Analytics, it cannot be ruled out that these third party providers may obtain knowledge of your IP address within the scope of web page requests or that they may store cookies on your computer.
You can prevent Hotjar from collecting your data by following the instructions for installing a "Do Not Track" header on https://hotjar.com/legal/compliance/opt-out/ For more information about Hotjar's usage and privacy policies, please visit. https://www.hotjar.com/legal/policies/privacy.
If you wish to object to interest-based advertising by Google Marketing Services, you can use the setting and opt-out options provided by Google at www.google.com/ads/preferences. You can also prevent the installation of cookies by adjusting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website fully.
Through the integration of Yahoo Remarketing, Verizon Media may store your IP address and usage patterns, link it to our own data, and use it for our own purposes. Hitachi High-Tech Europe GmbH has no influence on the scope and further use of the data collected and stored by Google with the use of this tool.
For more information on data processing by Verizon Media, please visit https://www.verizonmedia.com/policies/ie/de/verizonmedia/privacy/index.html.
Our sites allow you to publish content that interests you in various social networks on the Internet:
You can recognize the offers by the logos on the websites of the social internet networks. To give you full data control, the buttons used only establish direct contact between the respective social network and the visitor when you actively click on the button. By activating the Social Media Plugin, the following data can be transmitted to the social media providers: IP address, browser information, operating system, screen resolution, installed browser plug-ins such as Adobe Flash Player, origin of visitors when they follow a link: (referrer) URL of the current website. The next time you visit our website, the social media plug-ins will again be provided in the default inactive mode, so that no data is transmitted if you visit the website several times.
Our websites only allow you to connect to the respective Internet networks. The respective provider will inform you about the purpose and scope of data collection and use as well as your rights and setting options for data protection in their data protection declarations.
Some of the recipients of the data may be located outside your country or may process your personal data. The level of data protection in other countries may not be the same as in your country. However, Hitachi High-Tech Europe GmbH only transfers data to countries for which the EU Commission has decided on an adequate level of data protection. Alternatively, Hitachi High-Tech Europe GmbH will take the necessary data protection measures to ensure that all recipients comply with an adequate level of data protection. Hitachi High-Tech Europe GmbH concludes so-called standard contract clauses (2010/87/EC and 2004/915/EC).
Hitachi High-Tech Europe GmbH passes on personal data to third parties under the following conditions:
In special cases, we may pass on personal data to third parties,
The Hitachi High-Tech Europe GmbH websites contain various quick links to other Hitachi companies worldwide, e.g. to the Hitachi Group's global application portal, as well as to companies outside the Hitachi Group. In such cases, Hitachi High-Tech Europe GmbH is not responsible for the operation of these sites.
Hitachi High-Tech Europe GmbH merely provides the link to these sites. Hitachi High-Tech Europe GmbH is not responsible for the collection or storage of data when you visit these sites or enter data there. The respective site operators provide information about the purpose and scope of data collection in their legal notices.
Your personal data will be transmitted via the Internet using website forms to the servers of Hitachi High-Tech Europe GmbH. The transmission is protected. Hitachi High-Tech Europe GmbH uses the SSL/TLS transport protocol. E-mail notifications from our servers are sent with STARTTLS encryption. Thus, your data is sufficiently protected against unauthorized access during transport.
The entire IT is subject to a separate IT security concept. Servers and networks are protected against unauthorized access by up-to-date IT security components. Furthermore, data processing within Hitachi High-Tech Europe GmbH is subject to a data protection concept. The concept specifies the legal requirements of the European Basic Regulation (GDPR).
Status: February 2021