It was established in August 2000 as an organization directly under the president. After that,it changed departments several times, including the CS Management Strategy Department, the Accounting & Finance Div., and the Service Planning Div., and went through several job system revisions, before arriving at its current position, Corporate Management Strategy Dept. in the Corporate Development Division.
The mission is to "investigate, plan and promote management issues and compile a medium-term management plan" with the aim of strengthening the service functions of the integrated management of the Hitachi High-Tech Group. The team is working to understand the company's management issues and propose countermeasures through information sharing with internal and external stakeholders and discussions on service operations, as well as working to disseminate medium-term management plan measures internally in order to serve as a hub function that brings management and employees closer together.

The Management Strategy Committee was established as a forum for discussing and following up on management issues, after the Customer Support Center transferred the secretariat of the Task Force (a top-down initiative for planning and implementing improvements led by senior management). By forming Task Teams led by members of the Management Committee to address important issues at the management reform level as needed, and deepening understanding of the issues through issue analysis, planning of countermeasures, and discussions on the appropriateness of the measures, we aim to unify management's intentions and improve the speed of implementation.

In the course of examining the 2021 Mid-Term Management Plan, the Task Team of the Management Strategy Committee considered revising the corporate vision in light of the evolution of the company's service format and changes in customer expectations.
We judged that our customers' expectations of our company, which bears the Hitachi brand, are generally high, and that "prompt and complete service" is now seen by customers as "basic quality". With the intention of "aiming to provide value beyond that = solving customers' business issues and growing together with customers", we have set a new corporate vision: "Being the best partner to co-create the Next step".

In response to the spread of the new coronavirus, a task force was formed, led by members of the Management Strategy Committee, to quickly put in place an operational structure that would be in line with the changing social situation. From the perspective of prioritizing speed, the task force made decisions on matters that did not require the prescribed approval process and implemented them, with the aim of ① eliminating bottlenecks in customer service, ② removing obstacles to administrative processing in telecommuting, and ③ considering new digital solutions such as remote work.

For many years, we have held an annual "Service Business Report Meeting" to communicate the progress and results of our main measures to the Hitachi High-Tech Group, but we have proposed that we cancel the meeting, which is held independently by our company, from the perspective of integrated group management.
As an alternative, the company sought to revamp the event to focus on internal information sharing and real communication, and in 2023, it was transferred to the Human Resources Department and relaunched as “HFD DAY”.

Against the backdrop of the Hitachi Group's common policy of "promoting social innovation business," there has been a growing focus on recurring business in recent years, and in this environment, the company is expected to "contribute to strengthening services across the entire group by turning the key points of service management that we have honed to date into deployable know-how and making it into organizational knowledge." I want to play a solid role in raising issues and making proposals to the management team and acting as a bridge between the relevant parties to achieve this.