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Hitachi High-Technologies Corporation ("HHT") aims to create regulations and establish management systems with respect to personal information protection in addition to instituting the personal information protection policy published below, keeping executives and employees fully briefed, and striving for the appropriate protection of personal information in keeping with this policy.
At HHT, personal information indicates information that identifies, or is capable of identifying, a specific individual by means of one or a combination of two or more of pieces of information corresponding to any of the following including the individual's name, date of birth, age, gender, address, telephone number, family composition, hobbies, preferences, email address, workplace, affiliation, workplace address, workplace telephone number, credit card number, bank account as well as any ID number or string of characters assigned to the individual, information about purchased goods and products or services, information about websites accessed, complaints, consultations or inquiries.
This "About Personal Information Protection document" establishes how the personal information of customers is handled at HHT.
Cookies*1 or web beacons (clear GIFs)*2 are used on some HHT websites in order to make our websites more user-friendly for customers.
By changing the settings on the web browser, the customer may refuse to accept cookies or display a warning message when a cookie is accepted. For details, please refer to the instructions for your browser of choice. The customer may also refuse web beacons by refusing to accept cookies.
However, please be aware that all or some of the services provided on HHT websites may be unavailable in case of refusing to accept cookies.
In case of a request to disclose, correct, add, delete, stop using, stop provision to third parties or to notify the purpose of use ("Disclosure etc.") of the personal information of a customer held by HHT, or lodging a complaint, the following procedures apply.
Contact for Complaints
Legal Department, Hitachi High-Technologies Corporation
1-24-14 Nishi-Shimbashi, Minato-ku, Tokyo 105-8717
When a customer enters personal information on an HHT website, agreement with this Personal Information Protection document is presumed. If you do not agree with this Personal Information Protection document, you may not be able to use the services provided by HHT (including response to inquiries etc.).
HHT implements measures to safeguard personal data (as used here, "personal data" shall have the same definition as "personal information" as defined under "Definition of Personal Information" above) in accordance with applicable laws and regulations. Provided below are HHT’s methods of controlling personal data and your privacy rights.
See "Request to Disclose Personal Information and Accepting Complaints" above for information on contacting HHT. HHT’s representative in the EEA is as follows:
Hitachi High-Technologies Europe GmbH
[Physical Address: Europark Fichtenhain A12, 47807 Krefeld, Germany]
Specified below are the anticipated purposes of use of personal data concerning customers and the legal basis thereof.
|Purpose/action||Legal basis (including details of legitimate interests)|
|Performance of contracts concluded between customers and HHT||Contractual performance|
|Communications related to business discussions and meetings with customers||Legitimate interest (business deployment and development)|
|Provision of after-sales service for products||Legitimate interest (provision of services to HHT customers)|
|Sending information on events and new products||Legitimate interest (provision of information on products and services and business deployment and development)|
|Provision of various membership-based services||Legitimate interest (provision of services to HHT customers)|
|Stock administration||Legitimate interest (business operations)|
|Responding to various inquiries||Legitimate interest (provision of information on products and services and business operations)|
|Questionnaire-based analysis intended to improve products and services||Legitimate interest (market research, improving products and services, and business deployment and development)|
|Sending products ordered by customers||Legitimate interest (provision of products and services to HHT customers)|
|Performance of obligations under laws and regulations other than EU law or the domestic laws of EEA member states, such as responding to orders by a court of law to submit documents or questions from employees of tax agencies and similar parties or answering inquiries concerning matters related to investigations||Legitimate interest (compliance with obligations under laws and regulations of countries outside the EEA countries)|
HHT may share personal data concerning customers with the third parties identified under "Purpose of Using Personal Information and Provision to Third Parties" above for the purposes listed under II above. HHT demands such third parties to safeguard the security of personal data concerning customers and to handle such data in accordance with applicable laws and regulations.
If a company within the EEA in which HHT holds more than 50% of voting rights transfers personal data concerning customers outside the EEA, HHT shall take measures to ensure that the data is protected to the same extent as in the EEA. HTT will ensure this objective through the following and other measures:
If you provide your own personal data directly to HHT in Japan or an HHT subsidiary (i.e., a company in which HHT holds more than 50% of voting rights) located outside the EEA, your personal data will be handled in accordance with the personal information safeguards established in this Policy. However, note that Japan and other countries outside the EEA have different laws and protection levels for personal information and that the safeguards thereby provided may fall short of personal information safeguards deemed adequate by the European Commission and the European Union.
HHT retains personal data concerning customers to the extent necessary to achieve the purposes of use of such data.
To determine appropriate retention periods for personal data concerning customers, HHT considers the volume of personal data, nature, sensitivity, potential risks of unauthorized use or disclosure, purpose(s) of use, whether other means may exist to achieve the purpose(s) of use, and applicable legal requirements.
In some cases involving research or statistical purposes, HHT may anonymize personal data concerning customers to render it impossible to connect it to the individuals concerned. In such cases, HHT may use such anonymized information for any length of time without notifying you.
Generally, you have the following rights concerning your personal data:
Contact HHT if you wish to exercise any of the above rights.
As a security measure to ensure that personal data are not disclosed to parties who lack the right to receive them, HHT may demand the provision of specific information as necessary to confirm your identity. To expedite our response, HHT may ask you to provide further information related to your exercise of the above rights.
HHT will strive to respond within one month to the exercise of legitimately grounded rights. However, in certain cases, it may take longer than one month to respond. Such cases may involve the particularly complex exercise of rights or the exercise of a large number of rights. We will notify you in such cases and keep you updated on the progress of our response.
You have the right to file complaints with data protection authorities at any time. However, we ask that you contact HHT first before contacting the authorities and to provide us an opportunity to respond to your concerns.
If HHT needs to obtain personal data pursuant to laws and regulations or pursuant to the provisions of contracts concluded between HHT and customers but such personal data is not provided, HHT may be unable to fulfill contracts concluded with customers or contracts HHT intends to conclude with customers.
Please use the Inquiry Form for other inquiries regarding this website than requests for disclosure of personal information or lodging complaints.
Enacted on April 1, 2005
Last revised on June 19, 2018