Hitachi High-Tech Fielding Corporation Business Outline
The Next Step.
Aiming to achieve stable operation and use value of equipment and systems, we strive to be the best partner for co-creating The Next Step together with our customers.
Hitachi High-Tech Fielding Corporation is a team of engineers who offer field services in cutting-edge fields inside and outside Japan as part of the Hitachi High-Tech Group.
In field services, our company has two major roles.
One role is to achieve stable operation of customer equipment and systems. With our trusted, proven technical capabilities and support systems that employ the latest technologies, we provide fine-tuned services while thinking from the perspective of our customers.
The other role is to boost the use value of customer equipment and systems. Utilizing our unique features that enable us to assist customers on the front lines of business in real time, we collect and analyze critical information and suggest ways to boost use value. We also share the information collected and our analysis results with the rest of the Hitachi High-Tech Group so that we can assist customers as a cohesive unit and make use of customer feedback and information from equipment in the development of our next products.
In addition to product-centered services to ensure stable operation of customer equipment, we also strive to provide customer-centered service, working together to co-create value through the use of equipment. In the current age in which both technology and business continue to evolve and diversify, we work together with our customers to seek progress that leads the way to The Next Step.
We have established a 24-hour support system to achieve swift recovery from equipment failures. We also offer remote support whereby failure situations are shared with the customer in order to achieve recovery in real time.
We perform routine inspections and patrol inspections based on maintenance contracts as well as ensure stable operation of equipment and systems. Using networks, we diagnose performance deterioration in equipment and estimate the remaining service life.
Our specialist engineers are stationed at our customer service center in order to handle all inquiries. They respond promptly to customers' problems and requests.
We carry out remote monitoring and diagnosis of customer equipment and systems in order to prevent problems.
We provide all-around support for analytical precision maintenance and control operations. We also develop our own unique automatic calibration systems for use in GLP*1 and GMP*2 inspections.
*1 Good Laboratory Practice (GLP): A standard to ensure the accuracy and appropriateness of inspections and tests for assessing the safety of pharmaceuticals and food products.
*2 Good Manufacturing Practice (GMP): A standard related to production management and quality control of pharmaceuticals.
Installation and relocation
We work together with manufacturers to ensure proper equipment installation. We also accept consultations from customers who wish to relocate other equipment and furnishings in rooms that contain Hitachi High-Tech Group equipment.
Installation environment diagnosis
We measure, diagnose, and improve factors in the installation environment that impact equipment performance, such as magnetic fields, vibration and corrosive gas.
We upgrade equipment, systems, and software. We also suggest ways to minimize environmental impact—for example, by reducing the use of energy and resources as well as by implementing anti-earthquake measures.
Optimizing and adjusting equipment parameters as well as adding the latest functions are just two of the many elements of our application support.
Technical training support
We provide support for training operators and maintenance personnel, including operational training and instruction in using the latest functions.
We predict the technologies that will be used in equipment and systems as well as the operational support that will be needed, and we suggest various services to help customers solve their problems.
Sale of parts and peripherals
Besides supplying the parts Sale of reused and refurbished products and expendable supplies that are essential for maintaining stable operation of equipment, we also offer methods to ensure the optimal utilization of equipment through the sale of related peripheral instruments.
Sale of reused and refurbished products
To meet customer needs, we offer refurbished equipment purchased from customers.